Icewear FAQ

Returns

• How to return an item?
• I ordered over 30 days ago, can I still return my item?
• What do I do if I receive a faulty item?
• Do you provide return labels?
• Can I make changes to my order?
• Can I exchange for different size or color?

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Shipping

• Can I track my order?
• I never received my order
• Do I have to pay customs and duty fees?
• How much does shipping cost?
• How long does shipping take?
• Where do you ship?

Before buying

• Restock and availability
• How do I decide which size I need?
• Can I add a additional discount on sale items?
• Can I talk to a support agent?
• What payment methods do you accept?
• Discounts and sales

Wash & care

• How do I wash my Icelandic wool sweater?
• How do I clean/wash/ care for my item?

Policies

• Terms of service
• Privacy policy
• Cookie Policy

Partnering with Icewear

• Icewear Arctic Explorers Loyalty program
• Sponsorships
• Wholesale
• Job application

Icewear Stores

• Do you have stores outside of Iceland?
• How can I contact a specific store?
• Icewear store locations